Terms, delivery
and returns.

Business and enquiry contact

Trading name

PREP READY & EQUIPPED UK

Enquiry operator

PREP READY & EQUIPPED

Business correspondence address

Calcutt Elms Farm, Calcutt Lane, Southam, Warwickshire, CV23 8HY, United Kingdom

Enquiry and complaints email

prepreadyandequipped@gmail.com

Contact route

Email is the public enquiry route. Please include your kit selection and question; do not send identity documents, bank details or payment-card information.

Before an order

The written quotation will identify the actual seller, applicable registration and tax details, final consumer total and complete customer terms.

Email enquiries are temporarily unavailable. Please try again later. No order is accepted and no payment is due.

The fixed kit and price

The Luxury Family Home Emergency Kit supplies the equipment listed in the full contents schedule for two adults and two school-age children. Choose one complete kit or two identical complete kits. Two kits are two separately packed copies of the same equipment system.

The equipment price is £9,995 for one kit or £19,490 for two kits bought together, saving £500 compared with two individual kits at £9,995 each (£19,990). Delivery is quoted separately. The written quote must state the final total including applicable taxes and every compulsory charge before you agree to buy.

This is equipment only: we do not supply food, bottled drinking water, medicines or ordinary personal clothing. All water bottles and carriers are empty. Emergency ponchos and cooking gloves are included as listed. You provide your own personal supplies, device cables for non-USB-C sockets, and household drinking-water reserve.

Stock is unreserved. The exact scheduled models, minor product details and the suitability of child equipment will be confirmed before acceptance. Any proposed material change will be disclosed and agreed before purchase; it will not be substituted silently. The fixed schedule is not a component customisation menu.

The Luxury Solo kit

The Luxury Solo Home Emergency Kit is the fixed equipment system for one adult, with an equipment price of £7,495. Delivery and any expressly agreed fitting service are quoted separately. The final quotation includes applicable taxes and every compulsory charge. The same order, age-check, delivery, safe-use and cancellation terms apply. Solo contains one adult respirator with two matched filter pairs and no children's equipment; the Family schedule remains two adults and two school-age children.

Enquiries, quotations and accepting an order

An enquiry, indicative quotation or request to reserve a kit is non-binding. It takes no payment, creates no sales contract and guarantees no stock. We first confirm the fixed contents, supplier availability, the adult purchaser, the delivery route and the complete customer terms.

We then provide an itemised written quotation that you can save, including equipment, delivery and any expressly agreed fitting service, all applicable taxes, the final total, validity, lead time, cancellation rights and the disclosed safe-return arrangements and estimated costs. Your request to proceed is an offer to buy. We accept only through an explicit written order-acceptance message after the required checks are complete. We supply the accepted details and terms by email or another durable form.

The selected payment method is bank transfer against the private invoice issued after these checks and written acceptance. The invoice states the full amount, payee/account details, payment reference and agreed due date. We verify cleared receipt in the actual bank account before sourcing or releasing goods under the agreed lead time; a payment screenshot is not treated as cleared receipt. The website accepts no deposits or payments. Do not enter or send bank/card details or identity-document scans through this page. If bank details appear to change, verify them independently using an already trusted contact route before paying.

Payment route

Bank transfer against a private invoice once orders open. Beneficiary details, reference and payment deadline are supplied on that invoice; no bank details are published here.

Acceptance

Explicit written acceptance by the named legal seller after availability, age verification, final terms and the delivery arrangements have been confirmed.

18+ purchase and handover checks

18+ only. Both fixed kits contain bladed adult tools. For a remote sale, the purchaser must pass an effective age-verification process before we accept the order or request payment. A tick box, assertion by email or payment card alone does not complete this process. We explain the secure verification method and privacy handling before you use it.

Delivery uses a controlled handover to the named adult purchaser, with an original current passport or photocard driving licence checked against that person. No unattended delivery, safe place, locker or neighbour handover. If the identity/age check cannot be completed, goods are retained and the next steps are agreed; a normal pallet signature does not replace an age check.

The secure pre-purchase method is still being arranged. We use the agreed adult-ID handover process for personal deliveries; the actual vehicle and load checks must be completed before dispatch. A delivery ID check does not replace the earlier purchaser check for a remote sale. Any separately agreed collection would retain the relevant checks and customer rights.

Purchase verification

The secure purchaser-check method and privacy information are provided before an order can be accepted.

Local handover

Delivery by appointment with a named-adult photo-ID check. The transport and handover arrangements are confirmed before an order is accepted.

Other carriers

Any carrier used must accept the complete contents and provide the agreed adult-handover arrangements.

Delivery by appointment

Delivery is arranged by appointment. The written quotation will confirm your destination, delivery charge, date, named adult recipient and access arrangements before you agree to buy. Availability and coverage are confirmed for each journey.

Each trip must use appropriate packaging, a secure load and suitable vehicle and insurance arrangements for the actual batteries, sealed camping-gas cartridges, charged extinguisher and bladed tools. The adult handover and purchase age checks still apply. The complete fixed kit stays included; products are not silently removed to simplify delivery.

The written quotation states the final delivery price, agreed service and date, access/handling limits and any failed-handover or redelivery terms. No indoor carrying, unpacking or lifting service is assumed. For an accepted consumer order, delivery takes place within 30 days unless a different period is expressly agreed.

Delivery appointment

Delivery by an agreed appointment to the named adult, with the actual destination, cost and date confirmed in writing.

Access and handling

Parking, safe unloading and the agreed placement of the packed goods are checked for each address before the booking.

Returns

Safe collection or another accepted return route and any change-of-mind return-cost estimate are stated before purchase.

Transport readiness

Actual vehicle, packing, weights, insurance and applicable transport checks must be completed before delivery can be agreed.

Safe use and suitability

Gas cooking is outdoors only. Never use the stove inside a home, tent, garage, vehicle or other enclosed space. Follow the manufacturer’s instructions for cartridges, vessel sizes, storage, clearances and safe operation.

Adult respirators need individual fit and hazard selection. The Family kit includes two Dräger X-plore 5500 full-face masks with four matched pairs of 6738819 combination filters. The Solo kit includes one mask with two matched filter pairs. Each adult has an initial-use pair and a sealed spare pair. Fit, facial hair, eyewear, health, training, supplier conformity documents and filter expiry must be considered. A universal-size SKU is not a guarantee of fit. Arrange competent quantitative full-face fit testing before hazardous use. The kit does not include a professional fit-test service unless expressly agreed.

No child respiratory protection is included. These respirators do not supply oxygen and are not for fire escape, smoke-filled buildings, oxygen-deficient spaces or unknown atmospheres. The supplied filter is not a carbon-monoxide filter. No universal chemical, CBRN or survival-protection claim is made.

Children’s suitability must be checked: original UNO is age 7+, the selected toothbrush is age 6+, and junior sleeping bags have a 150 cm maximum user height. Adult-held blades, firestarting tools and loose batteries must be kept securely away from children. Follow manufacturer instructions for all equipment.

The water filter does not remove viruses and is not for seawater or chemically contaminated water. Power runtime depends on your actual appliances; the DELTA 2’s 1,800 W continuous output does not establish compatibility with ordinary 2–3 kW kettles or heaters. Equipment does not replace official emergency instructions or guarantee a particular outcome.

Your cancellation and refund rights

For a standard distance-sale kit, you may cancel without giving a reason by telling us within 14 days after you receive the goods. If the agreed order arrives in separate parts, the cancellation period runs from receipt of the final part. You then have a further 14 days after telling us to return the goods.

Use the verified contact details above or the model form below. You do not have to use the form. A clear statement that you wish to cancel is enough.

We will refund without undue delay and within 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. The refund includes the cost of our standard outward delivery. If you chose a more expensive delivery option, only the standard delivery amount is refundable. We use the original payment method unless you expressly agree otherwise, with no refund fee.

You may inspect the goods as you would reasonably do in a shop. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. This fixed standard kit does not lose cancellation rights merely because it is assembled after an order or described as “luxury”. No blanket “opened PPE cannot be returned” rule is imposed.

Safe returns and return costs

Contact us promptly to arrange an authorised return route for gas cartridges, lithium batteries, the extinguisher and blades. Do not send these restricted goods through ordinary post or an unapproved service. Asking for safe-return arrangements does not remove your right to cancel.

For a change-of-mind return, you pay direct return costs only where these have been disclosed before you buy. Where the goods cannot normally be returned by post, the pre-contract information must include a reasonable estimate of the cost. Return arrangements and any chargeable costs will be confirmed before orders open. For faulty or misdescribed goods, your statutory rights remain unaffected and the seller is responsible for appropriate return arrangements and reasonable return costs as required by law.

Return address

The verified return or collection address will be supplied before purchase.

Safe return route

Safe collection or an accepted return service for every restricted component will be agreed and disclosed before purchase.

Change-of-mind costs

Responsibility and a reasonable estimate for any chargeable change-of-mind collection or return transport will be disclosed before purchase.

Returns contact

Contact us at the PREP email above. If you have placed an accepted order, include its reference so we can arrange the appropriate return route.

If something is faulty or misdescribed

Contact the verified seller with your order details and a description of the problem. We will explain the appropriate remedy and safe return or collection process. Your statutory consumer rights apply independently of manufacturer warranties; these terms do not restrict them.

Privacy and enquiry handling

PREP READY & EQUIPPED manages enquiry information received through the contact routes above. Your entries remain on this page until you leave or reload. Direct form submissions send your name, email, full postal address, phone number, kit selection and message to FormSubmit for forwarding to PREP by email. FormSubmit retains submissions in its archive for up to 30 days; its privacy and service terms explain its processing. If you use the email link instead, your email app prepares the message and you choose whether to send it. A downloaded copy stays on your device.

If you send an enquiry, we use your name, email address, full postal address, phone number, kit selection and questions to respond, prepare your quotation, discuss delivery arrangements and take steps you request before a possible contract. We use legitimate interests for relevant follow-up and handling complaints. Do not include identity documents, bank/card details, children's names, medical information or detailed security information.

Direct enquiries are processed by FormSubmit and the email service used to receive and reply to them. Enquiry emails are handled by authorised PREP personnel. We do not use enquiry details for unrelated marketing. Unconverted enquiries are deleted within six months of the last meaningful contact unless a complaint or legal obligation requires longer retention. Any later accepted order follows the disclosed transaction-record policy.

You may contact the enquiry email above to request access, correction or deletion of your information, restrict its use or object where applicable. You may also complain to the Information Commissioner's Office.

The pages do not save your form entries in persistent browser storage. Optional Google Analytics is described below and loads only after you accept it. FormSubmit, your email provider and the hosting service may process technical information under their service arrangements. No claim is made that processing stays in the UK or that email delivery is guaranteed. Secure age verification is not active; its provider, data handling and rights will be explained before orders open. Do not email ID copies.

Optional analytics and your choice

We use Google Analytics 4 only if you accept optional analytics. It helps us understand visits to our pages and successful enquiry submissions. Rejecting analytics does not affect the website or your enquiry. No Google Analytics tag or analytics request is loaded before consent, and analytics remains off when you reject it.

For consenting visits, Google receives technical usage information such as browser/device information, page visits, a shortened referring-site address and cookie identifiers. Our enquiry event includes only Family or Solo kit type and the number of kits. We do not send your name, email, postal address, phone number, enquiry message or other form values to Google Analytics. Page addresses exclude query strings and fragments, page titles are fixed, and automatic form tracking and advertising features are disabled.

Analytics cookies are configured to last up to 60 days. We store only your analytics choice, its version and date in your browser for up to six months (180 days), so we can remember either acceptance or rejection. If your browser cannot save the choice, analytics stays off. You can use Analytics settings in any page footer to change it. Rejecting after acceptance stops future collection, clears accessible Google Analytics cookies and reloads the page to unload the tag; unsent form entries may be cleared. It does not erase information already collected.

Google may process analytics information outside the UK under its service arrangements. See Google’s privacy policy and how Google uses information from sites using its services. Reports cover consenting visits that are not blocked by the browser; they do not show every visitor or guarantee immediate reporting. Contact PREP using the email above for privacy questions or your information rights.

Model cancellation form

Complete and send this only if you wish to cancel a future accepted sales contract. Use the seller and returns contact details supplied on your confirmed order.